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What a Hundred Million Calls to 311 Reveal About New York

Author: Delphi Jarrett
Published Date: 12 November 2010

This article from Steven Johnson, author of ‘Where Good Ideas Come From’ demonstrates how the effective pooling, sharing and analysis of data can help us find new solutions to everyday problems in our cities.


To read the full article please click on the following link:

http://www.wired.com/magazine/2010/11/ff_311_new_york/3/