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Scaling new heights: How to Spot Small Successes in the Public Sector and Make Them Big

Author: Kine Nordstokka
Published Date: 5 July 2010

President Clinton once said, "nearly every problem has been solved by someone, somewhere. The challenge of the 21st century is to find out what works and scale it up." The question of scaling is a great issue for any progressive government - how to find and foster small pockets of brilliance. It's particularly an issue in the fields of social policy, education, and health. There are promising pilots, social enterprises, and community projects in each of these sectors that inspire everyone who visits them. But it's usually much harder to sustain their success at a larger scale. This report explores why that is and sets out recommendations to assist the scaling process. Government can learn important lessons in this endeavor from commercial markets, where scaling is natural. No other country in history has been as successful as the United States at reaping economies of scale-in manufacturing with firms like GE, in software with firms like Microsoft, and in retail and logistics with firms like Walmart. Economists estimate that innovation-brilliant ideas that become large scale products and services-accounts for as much as 85 percent of the United States' economic growth. There are strong incentives to innovate in the private sector, with enormous financial returns for those who can take innovations from small ideas to large-scale markets. And commercial markets have a whole infrastructure dedicated to creating and scaling innovations-from business incubators to venture capital funds. Governments offer an important helping hand, too- both through the tax system and direct funding. But the United States' social sector has been largely unable to match the success at achieving scale in industry and services. Growth and scale in the social field are very different from growth and scale in for-profit commercial markets. Incentives to grow in social settings are weaker and it is harder to make the process work. This report compares social settings to commercial markets and identifies three barriers to scaling in social settings: Unlike commercial markets, there is no automatic sorting mechanism for the most promising innovations. It's hard to know what really works and what does not in social settings without an "invisible hand" to help great innovations rise to the top. Successful small-scale social innovations receive little support to scale and grow. This is in marked contrast to the private sector where investors work to help innovations succeed. The need for support is arguably even greater in social settings, but social innovations struggle to access it. Current funding models for social innovations are inadequate. Government funding responds slowly to new innovations; it is often stovepiped and aimed at projects with very specific characteristics, even though the most effective social innovations may well tackle issues across the neat boundaries of funding programs. And the government is also a passive and risk averse funder. Understanding these differences and the barriers to successful scaling in the public sector are important building blocks for creating a model that improves the social sector's capacity to scale well. This report sets out a model for the public sector to improve scaling. If adopted, innovation systems in social settings, such as health and education, would become more efficient at testing, assessing, improving, and spreading the best ideas.