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The evaluation model ‘KUBI’ - Evaluating Quality through User Influence

Author: Anne
Published Date: 16 February 2010

Social Development Centre SUS in Denmark has several years of experience in involving users when assessing the quality of residences for people with physical or mental disabilities. Among other methods, SUS has developed an evaluation model called ‘KUBI’.


The purpose of the KUBI-evaluation model is to obtain an assessment based on the perspectives of residents, relatives and staff in residences for people with mental disabilities. Through this evaluation, life in the residences is developed towards a higher degree of user-influence and life quality for the residents.


The evaluation is based on a range of values formulated by the residents. Also, the residents conduct the evaluation themselves and make suggestions of how to develop the residence. This means that interviews and observations are made by a team consisting of two external consultants from Social Development Centre SUS and two residents from a different residence.


The evaluation's first phase culminates in a worksheet with suggestions on areas of development. In the second phase of the evaluation proposals for the development of the residence is realized and translated into a one-year development plan, made by residents and staff at the residence.


The KUBI-model is innovative, because people with mental disabilities are included in the assessment of a residence. Residents are thus not only answering questions about quality but also help defining the questions to be asked in the assessment. They are not only considered informants but also active participants in the evaluation process. It is SUS’s experience that this method provides a unique opportunity to give people with mental disabilities influence in their everyday lives – and hence improve their life quality.


Today – January 2010 - 20 residences for people with mental disabilities have used the KUBI-evaluation model to evaluate and develop quality through user influence. Furthermore, municipalities and regions in Denmark are using the KUBI-model as a source of inspiration in the ongoing assessments of their services for people with mental and physical disabilities.